Should I clean before the cleaners arrive?

Of course not! There is no requirement that you “pre-clean” your house, but it is often helpful to de-clutter. This will help our team work more efficiently.

How do I pay?

We accept all major credit cards and electronic checks to make it easy for you to electronically.

Will I always get the same cleaner/cleaners?

Your personal preferences are our highest priority, and your house is cleaned consistently, every time. Although we prefer to send the same cleaners every time, sometimes customers need to reschedule and their team isn’t always available. If your cleaning team is changed, you will be notified.

Do I provide cleaning supplies?

We provide cleaning supplies and we are a “green” cleaning company. Our holistic cleaning program keeps your home fresh without harsh chemicals and irritating ingredients.

Do you use my vacuum?

We will bring our own equipment and you can be assured that all of our equipment is cleaned between jobs. If you have special requirements, we can arrange to use your cleaning equipment.

Do I need to sign a contract?

We will provide you with a service agreement along with a customized quote for your cleaning job. Every house is unique and our fee and scope of work will be individually tailored to you. We believe superior customer service and cleaning will make you WANT to stay with us and do not require a contract where you HAVE to stay with our service.

What are cleaning rotations?

As part of our service, we begin with a fully detailed clean. However, maybe you don’t use your basement often and it does not need cleaning every time our cleaning heroes are at your home. A rotation could look like this: Rotation #1-whole house; Rotation #2-whole house minus the basement (which will cost less for that cleaning).

Do I tip the cleaners?

It is not necessary to tip our team members, but if you feel their work merits a tip our heroes are very appreciative. Some customers prefer to tip just once a year, typically a the end of the calendar year as a bonus.

What happens if something gets broken during a cleaning?

Our cleaning crews are extremely careful with our client’s belongings, so breakage is something that rarely happens. But accidents do occur. If something gets broken, we will first call to inform you. We will also take a picture of the item and send that to you and we will do our best to replace the item or reimburse you for the cost to replace it.

What areas do you do clean in?

We serve wonderful homeowners in Northern Virginia, including Arcola, Ashburn, Brambleton, Broadlands, Chantilly, Dulles, Great Falls, Herndon, Leesburg, Lowes Island, McLean, Oakton, Reston, South Riding, Sterling, Tysons Corner, Vienna, Purcellville, Hamilton, Lovettsville, Falls Church, Round Hill, Middleburg, Hillsboro, Centreville, Fairfax, Springfield, Annandale, Clifton, Manassas, Alexandria, Arlington, and Lansdowne.

House Cleaning Heroes Response to Your Coronavirus (COVID-19) Concerns